Connection keeps dropping (DNS Issue) after area outage

[mythil]

After the area outage on the 20th in the PO9 area I've had a constant "brown out" of my broadband. It appears to be a DNS issue or something similar because I'm not getting "disconnected" but services will just stop for 10 seconds then start again. I've got a wired connection to my PC, wireless on other devices, made sure all connections are tight etc but nothing seems to fix it. 

[mythil]

I am also now only getting roughly 60mbs when I'm paying for over 500mbs

[Client62 · Accepted solution]

Seeing only 60Mb/s  could be signs of a failing network cable that has de-rated from 1000 to 100 & is still causing errors.

First call 0800 561 0061 - use the automated service to see if there is a local service issue.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription. ( M500 )

The speed any connected / WiFi device draws is limited by the connection quality and its technical abilities.

[Martin_N]

Hi mythil,

Thank you for your post. I'm very sorry to hear about the issue with your Broadband service. 

I have taken a look on our side and it looks like you were able to speak with the team regarding this. 

Please let us know how if you need any further assistance. 

^Martin