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Connection issue with video calls

Hi, we are currently experiencing 2 issues which have been presents for a few months now.

My wife and I both work from home and are sometimes on video calls at the same time, usualy MS Teams. Very often either one of us or both experience connection issues where the calls will freeze etc.

The second issue is the connection on our phone to the wifi. I have iphone 7 and she has iphone 11.

regularly we have to disconnect and reconnect to the wifi before it will work.

We have a virgin media hub 3 & . Connection to laptop is via wifi

Any help would be greatly appreciated.

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Alessandro Volta
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Re: Connection issue with video calls

Try a wired connection and see if that also drops. 


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Alessandro Volta
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Re: Connection issue with video calls

The hub might not be stable for video calls over wifi go look at getting your own wireless router with 1Gb ports and hubin modem mode.

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