I have recently started experiencing network-wide "freezes" in the last few weeks. The issue is characterized by all devices on the network remaining connected to Wi-Fi but being unable to connect to any websites or services for a period of 15-20 seconds, after which, the connection returns. The issue occurs on average 1-2 times per day.
If on a video call, all video and audio freezes for a short period before reconnecting
If playing an online game it will typically drop me from the game but keep me connected to voice services such as Discord (however during the time of the error, I am unable to hear others or transmit audio)
This occurred initially whilst using the Superhub 3 in Modem mode with an ASUS AiMesh network attached. At the request of Virgin support, I have disconnected all third-party equipment and am now using only the Superhub 3, unfortunately, the problems are worse now.
Virgin support have so far suggested disconnecting any third-party equipment, which I have done. On the most recent occurrence of the issue, Virgin support have now suggested to me that I cannot expect a stable connection when I have more than 4-5 devices connected to network at any time,.
Given that I have not been able to get a sensible answer out of them I was hoping someone on the forum might be able to help. Logs and settings posted below. Thanks in advance!
Thanks for the quick response, I'm on a Hub3 (software version 9.1.1912.304), I don't seem to be able to locate an option to respond to ICMP ping requests in the settings, is it possible with this software/hardware combination?