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turnitoffandon
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Connection hang on Wifi from Hub

Greetings,

I'm experiencing issues with the wifi signal from the Hub 3 to devices in the same room (ground floor), specially, they show as connected, but things like web page requests just hang for a minute or so before either timing-out or completing. This happens on all devices used, Apple & Raspberry Pi.

This has been ongoing for a few months so I've recently purchased some Powerline adaptors for the first floor of my house where I work, disabled the wifi from the router itself; problem gone.

But, we now have a need to use the wifi in the room with the router again, and would prefer not to have to buy another Powerline adaptor when the router really ought to be able to handle connections from two meters away.

I've tried calling Virgin but if the system recognises my number, it tells me that the line is busy and hangs-up. I just called with 141 and got through first time, but was again led around the automated menus, it rebooted my hub again, then hung up again. 

Does anyone have any decent suggestions? I was contemplating buying a router that isn't a piece of garbage but I'm trying to avoid having yet another device in the house, especially if it can be sorted in another way.

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jbrennand
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Re: Connection hang on Wifi from Hub

Try this is often helps Hub3 users.
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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is always better/faster and subject to less interference (and is better for iDevices ) than the 2.4 one - although the 2.4 one has the better "range" and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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turnitoffandon
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Re: Connection hang on Wifi from Hub

Thanks for your quick reply.

I've tried your suggestion over the last few days and it hasn't made any difference; requests from devices connected to the hub still hang, whereas those going through the power line adaptor zip through. This kinda suggests that the wifi card/signal from the router is not great.

I've also tried factory resets multiple times which also do not seem to fix it.

As Virgin won't answer my phone calls, perhaps I need to get them to call me by cancelling my Direct Debit 😁

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jbrennand
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Re: Connection hang on Wifi from Hub

They wont answer - they will just transfer your debt to a debt collection agency and black mark your credit file - that is a pain to correct - see this cautionary tale..

https://www.bbc.co.uk/news/business-56069345

VM now supply “wifi pods” (not “boosters”). These are free to customers on the 1GB or Ultimate Oomph packages, and so are worth trying if you are on one of those. There are stock supply issues at the moment though.

Otherwise, you will be charged £5/month - and at that level of investment you would soon pay off that cost by buying yourself a "better" wireless solution that will be yours to own and use forever.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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