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Lee_R
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Message 51 of 57
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Re: Connection drops, twice a day at least!

Hi Rodinbangor, thanks for posting and welcome back to our community.

Sorry to hear that you're having connection issues.  We've checked our systems from here and we need to send out a technician.  I am going to send you a private message to confirm some details.
Regards


Lee_R

Rodinbangor
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Message 52 of 57
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Re: Connection drops, twice a day at least!

Hi Lee

Sooner the better.

ATOM only seems to be appearing since VM did an overnight SW upgrade on 9/5/22.

But the wifi drops off several times a day every day without fail. It has from day 1. I had a Tech out who replaced the Hub, didnt make any difference. He was supposed to escalate the fault to the "Bench Strength Team" whoever they are, but a month on its as bad as ever if not worse.

If VM cant get this sorted out, I'm going back to TalkTalk...I was with them for 6 years, getting 75Mb on copper, never fell over ONCE in all that time.

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Rodinbangor
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Message 53 of 57
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Re: Connection drops, twice a day at least!

Still waiting for the PM...

3 days now...

The Network Log for yesterday is the worst I've seen to date. Looks like the whole system/hub/network is collapsing...

TalkTalk here I come.....

 

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Lee_R
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Message 54 of 57
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Re: Connection drops, twice a day at least!

Hi @Rodinbangor thanks for getting back to us.

Sorry that you've not received the private message.  I will re-send it now.

Regards


Lee_R

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Lee_R
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Message 55 of 57
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Re: Connection drops, twice a day at least!

Hi @Rodinbangor thanks for getting back to me privately.

I have booked the first available technician to attend your property.  You can view and amend the appointment here.

Regards

 

Lee

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Rodinbangor
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Message 56 of 57
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Re: Connection drops, twice a day at least!

Hi Lee

Many thanks for getting this sorted for me. Tech was out yesterday morning, found a kink in the fibre giving rubbish signal levels. So far the wifi hasn't fallen over at all, so fingers crossed that's us up & running now.

Cheers!!

 

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Martin_N
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Message 57 of 57
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Re: Connection drops, twice a day at least!

We're glad to hear this is sorted Rodinbangor.

^Martin

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