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newapollo
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Message 11 of 57
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Re: Connection drops, twice a day at least!


@baldyslaphead59 wrote:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000029512064 qam5
23940000229512064 qam4
34620002129512064 qam3
45369992529512064 qam2






I'm no expert on the logs, however the Upstream power is way too low at 29.

Double check all your connections are snug and tight, especially the white coaxial.

The tech gurus will advise more when they pick this up.

Dave

I don't work for Virgin Media.

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baldyslaphead59
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Message 12 of 57
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Re: Connection drops, twice a day at least!

Cable connection was checked before even considering flagging this up.

They are tight, both ends.

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baldyslaphead59
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Message 13 of 57
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Re: Connection drops, twice a day at least!

And lo and behold another disconnection at 20:48. Strangely the connection dropped, showed as no internet, and moments later was restored. 

Even so, I'm getting a little fed up with this now

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baldyslaphead59
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Message 14 of 57
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Re: Connection drops, twice a day at least!

Another disconnection, albeit briefly at 21:52
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baldyslaphead59
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Message 15 of 57
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Re: Connection drops, twice a day at least!

Any idea when the tech gurus will respond, Corey.

Another outage again just now, and I'm proper hacked off with it at present!

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baldyslaphead59
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Message 16 of 57
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Re: Connection drops, twice a day at least!

Another outage again this morning.

Awoke at 07:10 and no internet, Another router reboot required.

Broadband Quality Monitor | thinkbroadband

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000340256 qam25
22027500003.440256 qam9
32107500003.440256 qam10
42187500003.240256 qam11
52267500003.440256 qam12
62347500003.440256 qam13
7242750000339256 qam14
82507500002.740256 qam15
92587500002.940256 qam16
102667500002.938256 qam17
11274750000340256 qam18
122827500003.240256 qam19
132907500003.240256 qam20
142987500003.238256 qam21
153067500003.440256 qam22
163147500003.440256 qam23
173227500003.240256 qam24
18338750000340256 qam26
19346750000338256 qam27
203547500003.240256 qam28
213627500003.240256 qam29
22370750000338256 qam30
23378750000338256 qam31
243867500003.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.300
2Locked40.360
3Locked40.350
4Locked40.350
5Locked40.340
6Locked40.360
7Locked39.300
8Locked40.320
9Locked40.320
10Locked38.960
11Locked40.360
12Locked40.960
13Locked40.350
14Locked38.960
15Locked40.350
16Locked40.350
17Locked40.300
18Locked40.300
19Locked38.950
20Locked40.360
21Locked40.340
22Locked38.940
23Locked38.950
24Locked38.900
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baldyslaphead59
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Message 17 of 57
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Re: Connection drops, twice a day at least!

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000029512064 qam5
23940000729512064 qam4
34619994429512064 qam3
45369998129512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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baldyslaphead59
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Message 18 of 57
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Re: Connection drops, twice a day at least!

Network Log

Time Priority Description

29/10/2021 02:13:59noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 21:41:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 18:14:31noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 20:14:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 18:14:3noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 20:14:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 12:28:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 02:14:30noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2021 00:08:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 22:12:21noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2021 21:05:9noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 18:39:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 18:38:51Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 13:18:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 13:18:0Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 10:45:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2021 10:45:0Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 19:25:54noticeNOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 18:54:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 18:54:43Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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baldyslaphead59
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Message 19 of 57
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Re: Connection drops, twice a day at least!

Will anyone be responding to my issues, please?

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risc19
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Message 20 of 57
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Re: Connection drops, twice a day at least!

NOTICE ATOM is restarted as part of Self Healing Mechanism

I think your hub needs to be swapped, just my opinion.

My Broadband Ping - M500 Hub5 Router Mode
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