on 28-02-2022 00:14
Hi, I've searched the forums and seen that a few posts have been answered and have been helped to be resolved here for an issue that I think I'm having. I'd appreciate if someone could have a look at my logs to see if there is an issue here. My connection seems to drop off quite regularly. Very frustrating trying to work from home.
Broadband Quality Monitor | thinkbroadband
Answered! Go to Answer
on 03-03-2022 20:42
Hey @stegabilly,
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry for the issues that you're having at the moment and I have looked into this further and can see an issue with your upstream power levels, that will need a technician visit to resolve.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
on 28-02-2022 00:15
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 386750000 | 7.5 | 40 | 256 qam | 32 |
2 | 202750000 | 7.1 | 38 | 256 qam | 9 |
3 | 210750000 | 7.1 | 38 | 256 qam | 10 |
4 | 218750000 | 7.3 | 38 | 256 qam | 11 |
5 | 226750000 | 7 | 38 | 256 qam | 12 |
6 | 234750000 | 6.8 | 38 | 256 qam | 13 |
7 | 242750000 | 6.4 | 38 | 256 qam | 14 |
8 | 250750000 | 6 | 38 | 256 qam | 15 |
9 | 258750000 | 6 | 38 | 256 qam | 16 |
10 | 266750000 | 6.3 | 38 | 256 qam | 17 |
11 | 274750000 | 6.3 | 38 | 256 qam | 18 |
12 | 282750000 | 6.4 | 38 | 256 qam | 19 |
13 | 290750000 | 6.3 | 38 | 256 qam | 20 |
14 | 298750000 | 6.5 | 38 | 256 qam | 21 |
15 | 306750000 | 6.5 | 38 | 256 qam | 22 |
16 | 314750000 | 7.3 | 38 | 256 qam | 23 |
17 | 322750000 | 8.1 | 38 | 256 qam | 24 |
18 | 330750000 | 8 | 38 | 256 qam | 25 |
19 | 338750000 | 7.9 | 38 | 256 qam | 26 |
20 | 346750000 | 8 | 38 | 256 qam | 27 |
21 | 354750000 | 7.9 | 40 | 256 qam | 28 |
22 | 362750000 | 8 | 38 | 256 qam | 29 |
23 | 370750000 | 8 | 40 | 256 qam | 30 |
24 | 378750000 | 8 | 38 | 256 qam | 31 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 5738843 | 77272 |
2 | Locked | 38.9 | 10180945 | 6921109 |
3 | Locked | 38.9 | 10578122 | 6519147 |
4 | Locked | 38.9 | 11332834 | 5734272 |
5 | Locked | 38.6 | 11644693 | 5431069 |
6 | Locked | 38.9 | 12289178 | 4746145 |
7 | Locked | 38.9 | 12079940 | 4989023 |
8 | Locked | 38.6 | 10989553 | 6140105 |
9 | Locked | 38.9 | 11856761 | 5250390 |
10 | Locked | 38.6 | 13830927 | 3149456 |
11 | Locked | 38.6 | 14749073 | 2101380 |
12 | Locked | 38.6 | 15476917 | 1040352 |
13 | Locked | 38.9 | 15613467 | 855569 |
14 | Locked | 38.9 | 15721532 | 631105 |
15 | Locked | 38.9 | 15529470 | 298743 |
16 | Locked | 38.9 | 12881518 | 84745 |
17 | Locked | 38.9 | 8344188 | 77896 |
18 | Locked | 38.9 | 7937912 | 79718 |
19 | Locked | 38.9 | 7758961 | 79061 |
20 | Locked | 38.9 | 7392951 | 79120 |
21 | Locked | 40.3 | 6553764 | 77183 |
22 | Locked | 38.9 | 6452646 | 82122 |
23 | Locked | 40.3 | 5991850 | 85421 |
24 | Locked | 38.6 | 5498183 | 86758 |
on 28-02-2022 00:17
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53699991 | 46.5 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 4 | 0 |
on 28-02-2022 00:23
Time Priority Description
27/02/2022 23:05:49 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:49 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:41 | Warning! | RCS Partial Service;CM-MAC=((((CMTS-MAC=((((;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:40 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=0****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:37 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:28 | Warning! | RCS Partial Service;CM-MAC=a****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=0****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:14 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:14 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:12 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:12 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:11 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:05:9 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:02:17 | Warning! | RCS Partial Service;CM-MAC=a****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:02:17 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:02:3 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:02:3 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:02:2 | Error | DCC rejected authentication failure;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
27/02/2022 23:02:1 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
on 28-02-2022 00:37
I disconnected and retightened the coax at the router and wall presentation just to make sure, and that hasn't solved it. I've rebooted the hub multiple times. Its weird that the SSID seems to default every now and again to its VM***** name and I can see loads more VM***** SSIDs before it regains the name I gave it and the other SSIDs disappear. Devices are also kicked off the SSID. It doesnt look to lose power as the SSID doesnt disappear completely for that amount of time. And BQM is showing that the IP is being unreachable.
Any advice? Many thanks.
on 28-02-2022 08:39
This is from the upstream this morning. Checking the BQM from over the night, there were more issues early in the morning:
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 46 | 5120 | 64 qam | 4 |
2 | 60300000 | 46.8 | 5120 | 64 qam | 1 |
3 | 46200098 | 46.3 | 5120 | 64 qam | 3 |
4 | 53700025 | 46.5 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 28-02-2022 08:43
And this is the latest Downstream, 8 hours after I posted the prevous log:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 338750000 | 7.8 | 38 | 256 qam | 26 |
2 | 202750000 | 7 | 38 | 256 qam | 9 |
3 | 210750000 | 7 | 38 | 256 qam | 10 |
4 | 218750000 | 7 | 38 | 256 qam | 11 |
5 | 226750000 | 6.9 | 38 | 256 qam | 12 |
6 | 234750000 | 6.5 | 38 | 256 qam | 13 |
7 | 242750000 | 6.1 | 38 | 256 qam | 14 |
8 | 250750000 | 5.9 | 38 | 256 qam | 15 |
9 | 258750000 | 5.9 | 38 | 256 qam | 16 |
10 | 266750000 | 6.1 | 38 | 256 qam | 17 |
11 | 274750000 | 6 | 38 | 256 qam | 18 |
12 | 282750000 | 6.3 | 38 | 256 qam | 19 |
13 | 290750000 | 6 | 38 | 256 qam | 20 |
14 | 298750000 | 6.3 | 38 | 256 qam | 21 |
15 | 306750000 | 6.3 | 38 | 256 qam | 22 |
16 | 314750000 | 7.1 | 38 | 256 qam | 23 |
17 | 322750000 | 8 | 38 | 256 qam | 24 |
18 | 330750000 | 7.9 | 38 | 256 qam | 25 |
19 | 346750000 | 7.8 | 38 | 256 qam | 27 |
20 | 354750000 | 7.6 | 38 | 256 qam | 28 |
21 | 362750000 | 7.9 | 38 | 256 qam | 29 |
22 | 370750000 | 7.8 | 40 | 256 qam | 30 |
23 | 378750000 | 7.8 | 38 | 256 qam | 31 |
24 | 386750000 | 7.4 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 3611351 | 79733 |
2 | Locked | 38.6 | 993336 | 2581605 |
3 | Locked | 38.9 | 1046158 | 2533794 |
4 | Locked | 38.9 | 1230344 | 2354404 |
5 | Locked | 38.9 | 1291207 | 2294565 |
6 | Locked | 38.9 | 1444021 | 2138425 |
7 | Locked | 38.9 | 1302724 | 2281614 |
8 | Locked | 38.9 | 960632 | 2623028 |
9 | Locked | 38.9 | 1102154 | 2493877 |
10 | Locked | 38.9 | 1703328 | 1882515 |
11 | Locked | 38.9 | 2056016 | 1535888 |
12 | Locked | 38.9 | 2537250 | 1040195 |
13 | Locked | 38.9 | 2618374 | 959559 |
14 | Locked | 38.9 | 2746122 | 832288 |
15 | Locked | 38.9 | 3038444 | 522697 |
16 | Locked | 38.9 | 3278609 | 121398 |
17 | Locked | 38.9 | 2741476 | 77560 |
18 | Locked | 38.6 | 2717930 | 77798 |
19 | Locked | 38.9 | 2650148 | 76702 |
20 | Locked | 38.9 | 2510070 | 78043 |
21 | Locked | 38.6 | 2462156 | 80194 |
22 | Locked | 40.3 | 2345835 | 82110 |
23 | Locked | 38.9 | 2219558 | 83007 |
24 | Locked | 40.3 | 2076788 | 82406 |
on 28-02-2022 08:48
Time Priority Description
28/02/2022 05:26:8 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 05:26:8 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 05:24:0 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 05:24:0 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 04:57:34 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 04:57:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 04:57:28 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 04:57:28 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 04:57:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 04:57:26 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 04:33:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 03:49:23 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 03:49:23 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 02:40:40 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 02:40:30 | Warning! | Lost MDD Timeout;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 02:40:30 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 02:40:30 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 02:40:28 | Warning! | RCS Partial Service;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 02:40:28 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
28/02/2022 02:40:22 | Warning! | Lost MDD Timeout;CM-MAC=****;CMTS-MAC=****;CM-QOS=1.1;CM-VER=3.0; |
on 28-02-2022 18:41
10 hours after the last update, more T* Timeouts
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 3 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 01-03-2022 19:02
Today's update:
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 10 | 0 |
2 | ATDMA | 0 | 0 | 31 | 0 |
3 | ATDMA | 0 | 0 | 37 | 0 |
4 | ATDMA | 0 | 0 | 31 | 0 |
I'm feeling like the incrementing T3 Timeouts probably warrant an engineer visit, but I don't understand what the range for power and RS errors is. But i see 38 SnR seems to be similar to most others. Any guidance, cheers?