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RyanJ7
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Connection Issues from Upgrade to Hub4

Basically having severe network issues from I upgraded to the new 1Gig broadband. I have the new superhub 4 and It's been an absolute nightmare.

Issues so far;

Speed dropping constantly - Lowest I've seen is 30 mb/s so far. (Wired Connection)

I tried splitting my wireless bands as standard and the 2.4 band consistently disappeared. Which then affected my Sky Tv etc.

I tried another Router (Nighthawk) and SH4 on Modem mode and was locked at 100 mb/s, so I had to return it.

I've since reset the Hub to factory settings and got the smart WiFi Pods which have boosted the WiFi tremendously but obviously not the connection problems.

I seem to be having severe packet loss during online gaming. This results in stutters, visual lag/rubber banding, aswell as cutting out on voice calls and/or Discord.

Is there a major issue with these Hubs? I don't ever remember having anything this severe with SH3. 

 

Any Help would be appreciated.

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lotharmat
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Message 2 of 20
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Re: Connection Issues from Upgrade to Hub4

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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RyanJ7
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Re: Connection Issues from Upgrade to Hub4

 

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

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RyanJ7
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Re: Connection Issues from Upgrade to Hub4

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000009.80000340.946209QAM25625
11390000009.09999840.366287QAM2561
21470000009.00000040.366287QAM2562
31550000009.19999740.946209QAM2563
41630000008.69999740.946209QAM2564
51710000008.69999740.946209QAM2565
61790000009.00000040.366287QAM2566
71870000009.19999740.946209QAM2567
81950000009.19999740.366287QAM2568
92030000009.09999840.946209QAM2569
102110000009.40000240.946209QAM25610
112190000009.40000240.366287QAM25611
122270000009.30000340.366287QAM25612
132350000009.50000040.366287QAM25613
142430000009.50000040.366287QAM25614
152510000009.90000240.946209QAM25615
162590000009.59999840.366287QAM25616
172670000009.69999740.366287QAM25617
1827500000010.09999840.366287QAM25618
1928300000010.30000340.366287QAM25619
2029100000010.09999840.946209QAM25620
212990000009.19999740.946209QAM25621
223070000009.19999740.946209QAM25622
233150000009.80000340.946209QAM25623
2432300000010.30000340.366287QAM25624
263390000009.59999840.946209QAM25626
273470000009.59999840.366287QAM25627
283550000009.80000340.366287QAM25628
293630000009.80000340.946209QAM25629
303710000009.30000340.946209QAM25630
313790000008.90000240.946209QAM25631
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RyanJ7
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Re: Connection Issues from Upgrade to Hub4

25Locked40.94620960
1Locked40.36628700
2Locked40.36628700
3Locked40.94620980
4Locked40.94620900
5Locked40.94620900
6Locked40.36628700
7Locked40.94620900
8Locked40.36628700
9Locked40.94620900
10Locked40.94620970
11Locked40.36628770
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked40.94620960
16Locked40.36628700
17Locked40.36628700
18Locked40.36628700
19Locked40.36628700
20Locked40.94620900
21Locked40.94620900
22Locked40.94620900
23Locked40.94620950
24Locked40.36628760
26Locked40.94620940
27Locked40.36628740
28Locked40.366287110
29Locked40.94620980
30Locked40.94620900
31Locked40.94620900
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RyanJ7
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Message 6 of 20
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Re: Connection Issues from Upgrade to Hub4

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33964K1880QAM4096424
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RyanJ7
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Message 7 of 20
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Re: Connection Issues from Upgrade to Hub4

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked4210.03414520
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RyanJ7
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Re: Connection Issues from Upgrade to Hub4

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000045.5205995120 KSym/sec64QAM3
23940000045.5205995120 KSym/sec64QAM4
33260000045.5205995120 KSym/sec64QAM5
42580000045.5205995120 KSym/sec64QAM11
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RyanJ7
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Re: Connection Issues from Upgrade to Hub4

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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RyanJ7
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Message 10 of 20
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Re: Connection Issues from Upgrade to Hub4

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID
326994
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
326993
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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