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Connection Issues When Multiple Devices In Use

Joining in

Hoping for some advice as to the root cause of an issue I'm experiencing with my M250 broadband.

Basically, whenever both my partner and I are in our flat and separately using devices online, my partner (who tends to be in a room located further from the router) experiences drop outs. This is seemingly not an issue when I am not present in the flat.

I will typically be gaming (via ethernet) or streaming video (over WiFi, in the same room as the router) when the issues present, and my partner is generally trying to access Netflix or YouTube.

Best guesses are that either I am strangling the bandwidth or that there is an issue with the wireless signal?

Some other information which may or may not be relevant:-

  • We use a Virgin Hub 3.0
  • I'm out for work 9-5 Mon-Fri, and the issue seems most prevalent at the weekends
  • When I am in the flat, we typically close off all doors between rooms

Any suggestions or advice would be much appreciated.



Alessandro Volta

WiFi is the most likely culprit, easily tested by running an Ethernet cable to your partner's room.

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Very Insightful Person
Very Insightful Person

Roger is almost certainly right - see this .....


Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @girlsparked thanks for your post here although we're sorry to hear of the concerns you've raised here.

We've ran some checks and there are no issues on the line which would cause any problems such as this, can you please try a wired connection if possible to your partner's room to see if this helps? Or at least test in your on room some of your partner's devices?

Many thanks