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Punisher
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Connection Dropping, unstable internet connection

Can someone sort this mess out, I have already had a engineer out once who seems to have made the connection worse.

Time Priority Description

06/02/2021 01:21:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 01:21:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 12:11:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 00:40:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 18:16:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 12:40:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000007.140256 qam9
22110000007.140256 qam10
32190000007.140256 qam11
42270000007.140256 qam12
52350000006.940256 qam13
62430000006.640256 qam14
72510000006.340256 qam15
8259000000640256 qam16
9267000000640256 qam17
102750000005.940256 qam18
11283000000640256 qam19
122910000006.340256 qam20
132990000006.440256 qam21
14307000000640256 qam22
153150000005.840256 qam23
163230000005.540256 qam24
173310000005.840256 qam25
183390000006.140256 qam26
193470000006.640256 qam27
20355000000740256 qam28
213630000007.140256 qam29
22371000000740256 qam30
233790000006.840256 qam31
243870000006.440256 qam32

 

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.35933945
2Locked40.314355894
3Locked40.313935832
4Locked40.914745695
5Locked40.919055369
6Locked40.320975304
7Locked40.913566698
8Locked40.38837673
9Locked40.319815560
10Locked40.922285121
11Locked40.920465404
12Locked40.9677306
13Locked40.36333109
14Locked40.934082975
15Locked40.382053187
16Locked40.9139385736
17Locked40.9223496221
18Locked40.9199313131
19Locked40.981023443
20Locked40.318677942
21Locked40.313093516
22Locked40.33913709
23Locked40.9494343
24Locked40.93633415

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14619991648512064 qam7
23940007447.5512064 qam8
33260000047512064 qam11
42579996546.5512064 qam12

 

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA00420
2ATDMA00510
3ATDMA00610
4ATDMA00870
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jbrennand
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Re: Connection Dropping, unstable internet connection

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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