Virgin Media Community

[Punisher]

Can someone sort this mess out, I have already had a engineer out once who seems to have made the connection worse.

Time Priority Description

06/02/2021 01:21:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 01:21:33	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 12:11:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 00:40:37	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2021 18:16:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 12:40:37	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	7.1	40	256 qam	9
2	211000000	7.1	40	256 qam	10
3	219000000	7.1	40	256 qam	11
4	227000000	7.1	40	256 qam	12
5	235000000	6.9	40	256 qam	13
6	243000000	6.6	40	256 qam	14
7	251000000	6.3	40	256 qam	15
8	259000000	6	40	256 qam	16
9	267000000	6	40	256 qam	17
10	275000000	5.9	40	256 qam	18
11	283000000	6	40	256 qam	19
12	291000000	6.3	40	256 qam	20
13	299000000	6.4	40	256 qam	21
14	307000000	6	40	256 qam	22
15	315000000	5.8	40	256 qam	23
16	323000000	5.5	40	256 qam	24
17	331000000	5.8	40	256 qam	25
18	339000000	6.1	40	256 qam	26
19	347000000	6.6	40	256 qam	27
20	355000000	7	40	256 qam	28
21	363000000	7.1	40	256 qam	29
22	371000000	7	40	256 qam	30
23	379000000	6.8	40	256 qam	31
24	387000000	6.4	40	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	593	3945
2	Locked	40.3	1435	5894
3	Locked	40.3	1393	5832
4	Locked	40.9	1474	5695
5	Locked	40.9	1905	5369
6	Locked	40.3	2097	5304
7	Locked	40.9	1356	6698
8	Locked	40.3	883	7673
9	Locked	40.3	1981	5560
10	Locked	40.9	2228	5121
11	Locked	40.9	2046	5404
12	Locked	40.9	677	306
13	Locked	40.3	633	3109
14	Locked	40.9	3408	2975
15	Locked	40.3	8205	3187
16	Locked	40.9	13938	5736
17	Locked	40.9	22349	6221
18	Locked	40.9	19931	3131
19	Locked	40.9	8102	3443
20	Locked	40.3	1867	7942
21	Locked	40.3	1309	3516
22	Locked	40.3	391	3709
23	Locked	40.9	494	343
24	Locked	40.9	363	3415

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199916	48	5120	64 qam	7
2	39400074	47.5	5120	64 qam	8
3	32600000	47	5120	64 qam	11
4	25799965	46.5	5120	64 qam	12

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	42	0
2	ATDMA	0	0	51	0
3	ATDMA	0	0	61	0
4	ATDMA	0	0	87	0

[jbrennand]

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality