Virgin Media Community

[TinselTown222]

Hi there, I'm experiencing drop outs and slow loads. This is particularly impacting video calls. Once things kick in, it's fine until the next drop. The issue is primarily experienced on wifi. I've done a hard reset / reboot, but the issues persists. Please see logs below. I'm a new customer and the issue has been intermittent since my account begin in late Dec. I have a Hub 3. 

I'll post router diagnostics in the next posts...

Much appreciated. 

[TinselTown222]

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) 139000000 Locked
Ranged Upstream Channel (Hz) 32599903 Locked
Provisioning State Online
 
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 20 37 256 qam 1
2 147000000 19.9 37 256 qam 2
3 155000000 19.5 37 256 qam 3
4 163000000 19.4 38 256 qam 4
5 171000000 19.1 38 256 qam 5
6 179000000 19 37 256 qam 6
7 187000000 19 37 256 qam 7
8 195000000 18.9 37 256 qam 8
9 203000000 18.5 37 256 qam 9
10 211000000 18.3 37 256 qam 10
11 219000000 18.6 37 256 qam 11
12 227000000 18.9 37 256 qam 12
13 235000000 19 37 256 qam 13
14 243000000 18.9 37 256 qam 14
15 251000000 18.9 38 256 qam 15
16 259000000 18.9 38 256 qam 16
17 267000000 19 38 256 qam 17
18 275000000 18.9 38 256 qam 18
19 283000000 19 38 256 qam 19
20 291000000 19 38 256 qam 20
21 299000000 19.5 37 256 qam 21
22 307000000 19.8 38 256 qam 22
23 315000000 20 38 256 qam 23
24 323000000 19.9 38 256 qam 24



[TinselTown222]

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 377605699 0
2 Locked 37.6 497726440 0
3 Locked 37.6 450098120 16
4 Locked 38.6 462308860 0
5 Locked 38.6 518252446 0
6 Locked 37.6 549245304 0
7 Locked 37.6 525023361 0
8 Locked 37.6 539748927 5
9 Locked 37.6 699605381 0
10 Locked 37.6 747320704 0
11 Locked 37.6 627404332 0
12 Locked 37.6 482895587 0
13 Locked 37.6 452371589 0
14 Locked 37.6 475304882 0
15 Locked 38.6 509972159 0
16 Locked 38.6 488859214 0
17 Locked 38.6 423666540 0
18 Locked 38.6 412735265 0
19 Locked 38.9 432597304 0
20 Locked 38.6 452915141 1
21 Locked 37.6 408214597 1
22 Locked 38.9 319853869 0
23 Locked 38.6 271651042 0
24 Locked 38.6 282355771 13
 
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32599903 33.5 5120 64 qam 5
2 39400015 32.5 5120 64 qam 4
3 46200008 31.8 5120 64 qam 3
4 25800000 33.8 5120 32 qam 6



Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 4 0
2 ATDMA 0 0 4 0
3 ATDMA 0 0 5 0
4 ATDMA 0 0 7 0
 
General Configuration
Network access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode Docsis30
Config file cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow
SFID 701800
Max Traffic Rate 575000000
Max Traffic Burst 42600
Min Traffic Rate 0



Primary Upstream Service Flow
SFID 701799
Max Traffic Rate 38520000
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort
 
Network Log
Time Priority Description
27/01/2021 08:40:51 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 02:02:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 14:51:46 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 06:15:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 14:02:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 17:51:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 10:26:53 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 02:02:7 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 22:49:31 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 02:17:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 14:02:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:43:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 02:02:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 15:16:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 14:02:5 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 02:29:49 notice SW download Successful - Via NMS
06/01/2021 02:28:16 notice SW Download INIT - Via NMS
06/01/2021 01:32:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 02:41:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[TinselTown222]

Network Log

Time	Priority	Description
27/01/2021 08:40:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 02:02:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 14:51:46	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 06:15:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 14:02:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 17:51:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 10:26:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 02:02:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 22:49:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 02:17:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 14:02:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:43:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 02:02:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 15:16:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 14:02:5	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 02:29:49	notice	SW download Successful - Via NMS
06/01/2021 02:28:16	notice	SW Download INIT - Via NMS
06/01/2021 01:32:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 02:41:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[TinselTown222]