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Travis_M
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Message 21 of 29
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Re: Connection Disconnects

I see, is the service back on now? Is this via wireless or wired connection?

 

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Travis_M
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viperius
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Message 22 of 29
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Re: Connection Disconnects

monitoring the wired connection.....out of the wall, into the back of the Hubv3 (in modem mode) into a Unify Dream Machine that have a number of switches, AP's and devices hanging off it.

Kenny

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Travis_M
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Message 23 of 29
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Re: Connection Disconnects

Absolutely everything is fine on our end after checking through my tools, the BQM looks fine, the hub powerr/signal levels etc and absolutely nothing suggests any reasoning our equipment / network can be causing the disconnects. Can you run the BQM over a 7 day period and keep us updated with the logs please?

 

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Travis_M
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viperius
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Message 24 of 29
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Re: Connection Disconnects

ok Guys, had a few disconnects over the weekend, can clearly see them on the graph.....thanks goodness I was beginning to think I was imagining it..

Happy for any insight. Dont think anyone on the NW was doing anything out of the ordinary....

 

Kenny

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Martin_N
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Message 25 of 29
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Re: Connection Disconnects

Thank you for that information. Please do provide us with BQM after 7 days. 

 

^Martin

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viperius
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Message 26 of 29
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Re: Connection Disconnects

ok Chaps, BQM has been running for 7 days and I have had a few disconnects

Thursday 22nd - 1 disconnect

Friday 23rd - none

Saturday 24th - 2 disconnects

Sunday 25th - 2 disconnects

Monday 26th - none

Tuesday 27th - 2 disconnects

Wednesday 28th - None

Thursday 28th - 1 disconnect so far

 

They all happen at different times and nothing I am doing seems to cause it, least not anything I can see.

Kenny

 

My Broadband Ping - Home Connection 

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David_Bn
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Message 27 of 29
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Re: Connection Disconnects

Thanks for coming back to us, I've been able to run a flow on your connection and have been advised of the following;

 

Our system has identified a very short term connectivity issue which may cause intermittent or performance related issues with the connection.

We believe that the issue is only impacting this connection but it'll only be a very short term issue and the connection will return to normal very soon.

 

As the issue is only impacting you connection, please check that all cables are connected securely. The issue that has been identified may be the result of a loose connecting cable.

 

Kindest regards,

 

David_Bn

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viperius
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Message 28 of 29
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Re: Connection Disconnects

Thanks for that. Just checked all the connection from the box to the back of the superhub. They all seem to be tight. I have given them a finger tight turn.

This has been working without interruption for the last 4 years and only recently started doing this.....

I shall keep monitoring the connection and let you know.

Thanks for your help

Kenny

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David_Bn
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Message 29 of 29
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Re: Connection Disconnects

Thanks for coming back to us

 

Hopefully as the flow stated, this will clear up very soon and the connection will return to the expected standard

 

Our Forum Team will be on hand if you need any further assistance moving forward

 

Kindest regards,

 

David_Bn

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