Virgin Media Community

[dazhutch6]

Moved in to my new flat a few weeks ago and while gaming I constantly get packet loss.
So far I've done the following and not been able to rectify the issue:
- Hard power cycled my personal router and Virgin Hub
- Disconnected my router and tried it with just the Virgin Hub
- Isolated all connections to the router and tried just using my Xbox (still had packet loss)

This makes me believe it is got to be something on the Virgin Media connection side.
After checking the stats I believe the downstream power level is too high and the upstream is on the lower end of the spectrum.

Item Status Comments

Acquired Downstream Channel (Hz)	259000000	Locked
Ranged Upstream Channel (Hz)	39400093	Locked
Provisioning State	Online

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	11	38	256 qam	16
2	203000000	11.9	40	256 qam	9
3	211000000	11.9	40	256 qam	10
4	219000000	11.5	40	256 qam	11
5	227000000	11.6	38	256 qam	12
6	235000000	11.5	40	256 qam	13
7	243000000	11.3	38	256 qam	14
8	251000000	11.4	38	256 qam	15
9	267000000	12	38	256 qam	17
10	275000000	12	38	256 qam	18
11	283000000	12.4	38	256 qam	19
12	291000000	12.3	38	256 qam	20
13	299000000	12.5	38	256 qam	21
14	307000000	12.5	38	256 qam	22
15	315000000	12.1	38	256 qam	23
16	323000000	12.8	38	256 qam	24
17	331000000	12.5	38	256 qam	25
18	339000000	13	38	256 qam	26
19	347000000	12.8	38	256 qam	27
20	355000000	13.1	40	256 qam	28
21	363000000	13	38	256 qam	29
22	371000000	13	38	256 qam	30
23	379000000	13.1	38	256 qam	31
24	387000000	12.3	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	3	0
2	Locked	40.3	5	0
3	Locked	40.3	0	0
4	Locked	40.3	6	0
5	Locked	38.9	7	0
6	Locked	40.3	6	0
7	Locked	38.9	1	0
8	Locked	38.9	6	0
9	Locked	38.6	7	0
10	Locked	38.9	7	0
11	Locked	38.9	5	0
12	Locked	38.9	6	0
13	Locked	38.9	9	0
14	Locked	38.9	7	0
15	Locked	38.9	2	0
16	Locked	38.9	5	0
17	Locked	38.6	5	0
18	Locked	38.9	9	0
19	Locked	38.9	3	0
20	Locked	40.3	4	0
21	Locked	38.9	14	0
22	Locked	38.9	14	0
23	Locked	38.9	6	0
24	Locked	38.9	14	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400093	34.5	5120	64 qam	4
2	46200150	34.5	5120	64 qam	3
3	25800045	34.3	5120	16 qam	6
4	32599780	34.5	5120	16 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[gary_dexter]

Your downstream levels are too high and your upstream levels are out of sync.

Unless there’s an area issue you’ll need an engineer 

[dazhutch6]

Got them coming out on Monday morning so we shall see what they say!

[dazhutch6]

Actually had a very helpful technician named Nav. Sorted all the readings out and they look okay to me. Been monitoring using ThinkBroadband and definitely can see the improvement.

www.thinkbroadband.com/broadband/monitoring/quality/share/7e5ea01cfa920e0242b237abca86e89f50223847

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	-1.4	38	256 qam	16
2	203000000	-0.5	38	256 qam	9
3	211000000	-0.7	38	256 qam	10
4	219000000	-0.9	38	256 qam	11
5	227000000	-1	38	256 qam	12
6	235000000	-1	38	256 qam	13
7	243000000	-1.2	38	256 qam	14
8	251000000	-1.4	38	256 qam	15
9	267000000	-0.7	38	256 qam	17
10	275000000	-0.7	38	256 qam	18
11	283000000	-0.5	38	256 qam	19
12	291000000	-0.5	38	256 qam	20
13	299000000	-0.4	38	256 qam	21
14	307000000	-0.5	38	256 qam	22
15	315000000	-0.5	38	256 qam	23
16	323000000	-0.4	38	256 qam	24
17	331000000	-0.2	38	256 qam	25
18	339000000	0	38	256 qam	26
19	347000000	0	38	256 qam	27
20	355000000	0	38	256 qam	28
21	363000000	0.2	38	256 qam	29
22	371000000	0.2	38	256 qam	30
23	379000000	0.2	38	256 qam	31
24	387000000	-0.2	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	1801	22153
2	Locked	38.6	5745	4743
3	Locked	38.9	3671	14668
4	Locked	38.9	4803	21115
5	Locked	38.6	2315	13890
6	Locked	38.9	1191	13709
7	Locked	38.9	3393	21216
8	Locked	38.6	3208	19485
9	Locked	38.9	3172	20681
10	Locked	38.6	3550	22963
11	Locked	38.6	3406	22203
12	Locked	38.9	3367	22143
13	Locked	38.6	1263	9786
14	Locked	38.9	1495	9400
15	Locked	38.9	1304	11070
16	Locked	38.9	1406	9321
17	Locked	38.9	1552	9919
18	Locked	38.9	1494	9121
19	Locked	38.9	1638	8295
20	Locked	38.6	1617	10175
21	Locked	38.9	1633	10003
22	Locked	38.9	1585	10292
23	Locked	38.6	1954	8638
24	Locked	38.6	1172	10311

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400073	44.8	5120	64 qam	4
2	46199976	45	5120	64 qam	3
3	25800000	44.8	5120	64 qam	6
4	32599893	45	5120	64 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	31	0
4	ATDMA	0	0	0	0

[gary_dexter]

Hmm yes and no. There's still a large amount of errors on there that could be ones left from before.

When was the hub last rebooted?

[dazhutch6]

SunMonTue

[dazhutch6]

Just re-booted now as it wasn't re-booted after or during his visit. I'll keep an eye on the number of errors. What would you say is a concerning number within 24h for example?