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Connecting to pods

Joining in


i have a pod to improve my WiFi 

the firestick often can’t pick up the hub but shows the pod

when I select it, I’m asked for password. I input the standard broadband one but it doesn’t accept it. 
can anyone help?


Community elder

You shouldn't be able to 'see' the pod or the HUB separately as they should be using the same SSID (Network Name), so unsure how you differentiate the two?

So if I’m looking for network on my firestick it shows all the nearby WiFi. Ie: neighbours. But definitely shows them separately. Ie hub and pod which starts with EXT


The new pods act as a mesh system, allowed devices to seamlessly roam between the HUB and pods without having to enter multiple SSIDs and passwords per device, so something isn't right.

Very Insightful Person
Very Insightful Person

That’s the old boosters you have. They should be replaced with the new pods? It may be the two passwords are different? Reset the boosters and try again. 

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Thanks for the reply. It’s definitely the pod I have. Any idea what that could be ending _EXT?


Is VM2907359 the SSID of a previous Hub ?

One ending 2070 is hub. Just thought the EXT meant the pod. I maybe just need another pod?

Forum Team
Forum Team

Hi LeeJ74, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having trouble connecting to your new pod. Looking at the photograph you've posted, this is the name of an old booster and will be someone else's extender that is just in range to you. 

Your pod is showing online with a few different devices connected to it. 

Just so you know, there are a few requirements for the Pods to work with our Hubs. You can view these below: 

  • ➡ The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
  • ➡ Channel Optimisation must be left on
  • ➡ The SSIDs must be the same and broadcast enabled
  • ➡ The SSID must be password protected
  • ➡ The Passphrases of the SSIDs must match

As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. If you're connecting a new device, you would just join the usual SSID network of your hub and it will connect to either the hub or the pod, whichever is in a better range. 

You can ignore the network name with the EXT next to it just like you would any other networks. 

If you're still having issues, pop back and let us know so we can help further. 

Many thanks,

Forum Team

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