Virgin Media Community

[LatchyHouse123]

Hello,

I am going out of my mind! 

Our internet connection is so intermittent it is driving me crazy.

Customer services have sent an update to the hub to make it more stable but doesn't seem to help.

I'm conceived the hub is faulty as we have had no issues for years.

We have tried all the resets so that's not an option.

I've read some similar threads that mention pods - would this solve this issue?

Thank you

[jbrennand]

Couple of things....
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Can you Check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.
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Then, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

If it turns out to be just a wifi connection then see this

https://www.virginmedia.com/help/wifi-max