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Connected without internet

Cannot connect to any of my devices, mobiles,  computers, tv's and even alexa is having difficulty!! 

Not techy minded but have turned off, restarted and rebooted countless times, waited 45 mins to be answered on virgin customer services line and put the phone down in the end. 

If someone could assist I would be grateful. I work in the NHS and really need to be able to work from home, so this is a real pain.

Thankyou.  Vicky

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Alessandro Volta
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Re: Connected without internet

What are the lights on the hub doing?


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Re: Connected without internet

Thankyou for replying.

Light at the bottom is on as normal. Got no flashing lights except where ethernet cable goes in the box at the back and this is flashing green as usual.

Vicky

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Alessandro Volta
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Re: Connected without internet

Try a 60 second pinhole reset 


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Re: Connected without internet

I've had this same thing for 2 days now. Have been sent a new router, which I've yet to receive. Sceptical that will help, but will be an engineer job if that doesn't work. 

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Re: Connected without internet

Gary, I don't know if it was your 60 second reset or the bash I gave the box after, but having come home from work just now my Internet is now up and running. 

Thankyou so much for your help.

Vicky 😊

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