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Connected with no Internet

What does 'Connected with no Internet' actually relate to?  This has been happening more and more across several devices in recent weeks.

Is it likely to be a problem with intermittent virgin connection or an issue with the pretty poor hub4?

We have devolo magic next 2 powerline/mesh adapters plugged into the router with an adapter upstairs and downstairs.  It should be more than sufficient, but no we still get the Internet dropping out.  This is on phones, ipad and laptop so can't be to do with the devices.  Laptop usually have to run a diagnostic and its something to do with an adapter it fixes all the time.

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Alessandro Volta
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Re: Connected with no Internet

Does a wired connection work and not drop out?


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Re: Connected with no Internet

The router is not in a position for me to wire devices into it and work from.  When I did a wired speedtest it was fine, but I would need to work wired for the day to test it properly which is not feasible 

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Alessandro Volta
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Re: Connected with no Internet

Then it makes testing difficult.

You can try factory resetting the hub and seeing if that helps. 


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Re: Connected with no Internet

Done that several times 

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Re: Connected with no Internet

Hi GaryGorilla

 

Thanks for posting and apologies for the broadband issues.

 

I've had a check on the system today and we cannot seem to get any results from the modem. Is the modem turned off at present?

 

Let us know if you need further assistance 

 

Kind regards,

John_GS
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Re: Connected with no Internet

No its not turned off.  Apparently the engineer says its because its a hub4 you can't see it

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Re: Connected with no Internet

Thanks for coming back to me. I'll be honest I've not heard of that. Is the internet working today?

 

Kind regards,

John_GS
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