Connected to wifi but no internet....unless i change to the guest wifi !!!

[Lombear]

I have been having intermittent issues with the WIFI and internet connectivity and it is very frustrating trying to find a solution to resolve it.

I have a VM hub 3.0 and recently received the WIFI pod.

A number of my devices connect to the main SSID and are able to access the internet without without issue but for some reason a few devices (laptops) cannot access the internet despite being connected to the same main SSID.  The message on the laptop WIFI says "No Internet, Secured".

I set up a guest network SSID and i am able to connect the laptops to the guest SSID and can obtain internet connectivity.  I can't work out why they will not connect to the internet on the main SSID and I have to use the guest SSID.

I have turned off and on my router numerous times, i have done a factory reset.

Any ideas or support would be appreciated.

Thank you.

[newapollo]

Hi Lombear 

Have you changed anything on your hub? The pods only work under certain conditions.

Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only.

Do not split the SSID – If the SSID is split then the hub treats the two bands as two different standalone networks (the same as picking up your neighbours Wi-Fi when you search for a network). The Smart Wi-Fi cannot move a device between different networks.

Do not disable either bands – If both bands (2.4GHz and 5Ghz) are not switched on then the software cannot move the device for optimisation, which essentially disables the Smart Wi-Fi.

You should also ensure that Chanel Optimisation is enabled in your hub settings.

[Alex_RM]

Hi Lombear,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues connecting to WiFi, I've had a look at things from our side, and everything looks fine. 

Have you been able to have a look at the advice from newapollo?

Let us know if you're still having problems.

Alex_Rm

[Lombear]

Hi Dave, thank you for your reply.

All of the instructions you listed i have checked and am already set up as you have suggested and frustratingly still having the same problem.

Thanks

Paul

[Lombear]

Hi Alex_Rm, 

Thanks for your reply.  I have followed the advice from newapolla and frustratingly i still have the same problem.

Thanks

[Client62]

Disable both MAC Address filtering and Wireless MAC address filtering on the Hub

[Ashleigh_C]

Thank you @Lombear 

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum