Virgin Media Community

[Elders]

Just got a new hub but still experiencing the same problem. Can’t login to app saying I am connected to the previous session. Can’t accces hub settings as it’s says someone else is on it. Technical department gave up on me. My devices have a poor signal and even I changed a hub looks like some of them are still working on old hub ? Almost like I am connected to something else without knowing it 

[tehwolf]

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@Elders wrote:

Just got a new hub but still experiencing the same problem. Can’t login to app saying I am connected to the previous session. Can’t accces hub settings as it’s says someone else is on it. Technical department gave up on me. My devices have a poor signal and even I changed a hub looks like some of them are still working on old hub ? Almost like I am connected to something else without knowing it 

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Is it through the phone app that you're trying to manage the hub?  The app is riddled with bugs, you're better off using the web interface to manage it on http://192.168.0.1 if it says that something is already connected then force quit the app on your phone and reboot the hub. 

As for things working on the old hub - do you have any VM boosters in your house? could devices be connected to that?

[Elders]

I had the same problem on the old hub , this one was just set up and no difference. I  disconnected  both boosters to make sure they don’t interrupt anything. Also reinstalled the app couple times. Still  the same. I just want to make sure it’s app fault not connection as I have problems with signal dropping for months now and I have ongoing complain. 

[tehwolf]

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@Elders wrote:

I had the same problem on the old hub , this one was just set up and no difference. I  disconnected  both boosters to make sure they don’t interrupt anything. Also reinstalled the app couple times. Still  the same. I just want to make sure it’s app fault not connection as I have problems with signal dropping for months now and I have ongoing complain. 

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you're better off not using the app at all - lots of complaints around here about it not working properly, causing problems, or preventing sign-ins to the hub management pages.

the drops/wifi signal issues are separate, and should be looked at separately.