Connected to WIFI no internet

[Lamai]

Help,

One of my devices has no internet even tough it shows as connected on the virgin app. 

It’s not paused and I’ve already reseted the Hub. What next? 

[g0akc]

What device is it?

You can try working through a whole lot of things including 

• will the device connect to a different network?
• reset the device
• On the device, forget and reconnect to the hub
• check guest SSID is enabled - can you connect to that?
• security settings correct?

[Lamai · Accepted solution]

Yes I’ve tried all the basic things but don’t know what SSID is. I want my internet to simply works and the only reason I can connect the tablet is because the virgin app won’t let me. I’ve paused it as I want to limit the time my kids spends online. 
Now the tablet is connected but without internet access and the app shows oops something went wrong. It’s ridiculous

[Lamai]

*can’t connect

[Zoie_P]

Hi @Lamai,

Thank you for your post and welcome to the forums 👋

I am sorry you have been having issues with this device. Are all other devices able to connect? What error are you getting on the device?

Zoie