Connected , no internet

[Em1234]

On both my personal and work laptop , the WiFi will connect but a ‘no internet’ message will appear and the WiFi will not work at all. My room is directly next to the WiFi box. It does connect on my phone however. I have tried to reset, turn off, re-plug in cables and nothing makes a difference. Please help. 

[Martin_N]

Hi Em1234,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having. 

Can you confirm if you have been able to try a device via a Wired connection?

^Martin

[Em1234]

Hello, 

Thanks for response, I have tried connecting directly with an Ethernet cable but it still does not work unfortunately 

[MattBW]

Ive had the same problem for months, I thought it was my devices for a long time but after monitoring with thinkbroadband page I can see i get regular packetloss and disconnects. 

Did you get it sorted?

[Molly_T]

Hi Em1234 👋 Thank you for getting back to us! 

Sorry to hear about these connection issues you are having! It is unusual that you are able to connect via one device but not the laptops.

Are you running a VPN on them?

I'd like to investigate further and take a closer look, so we can offer support in getting this sorted for you! I will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞