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tina995
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Connected but no internet

Hi,

I have a problem with my Hub 3.0. The Wifi light remains green but the base light keeps flashing green. It happened once two months ago but it was due to the system update that VM emailed me few days later. I don’t know this time is for the update or anything’s wrong with my hub connection. Any suggestions to solve this problem? 

Thank you.

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jbrennand
Alessandro Volta
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Re: Connected but no internet

Flashing green means the hub is struggling to lock onto downstream channels. Call it in as a fault and they will test your connection

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
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Re: Connected but no internet

Hi tina995,

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you to get some details so I can look into this. 

 

^Martin

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paulinep17
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Re: Connected but no internet

Hi there,

I'm having the exact same issue with my super hub 3, the connectivity started to fail about 2 hours ago. I ran a couple of tests through the virgin media website but nothing has changed. 

Could someone have a look or let me know what are the next steps?

Thank you !

Pauline 

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Re: Connected but no internet

Hi paulinep17,

 

Thank you for your post. I'm sorry to hear this. 

 

Can you confirm what the lights on the hub are doing? 

 

^Martin

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paulinep17
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Re: Connected but no internet

Hi Martin,

Sure, the Wifi icon light remains green but the base light keeps flashing green.

Regards

Pauline

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Re: Connected but no internet

Thank you for that. I will private message you now.

 

^Martin

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