Connected but no internet

[Paperbackcat]

I recently moved house and my hub seems to be connecting to my devices but with no Internet access. I have tried rebooting and unplugging the hub and made sure all devices are updated but nothing seems to work. Any advice?

[Beth_G]

Hi Paperbackcat,

Welcome to the Community Forums! Thanks for your post.

Sorry to hear you're having trouble getting connected. Just a few things we'd like to ask so we can advise further and better understand the issue:

Are you an existing customer who's move home, or a new customer starting in your new home?

How were you set up? Did you have the equipment sent/brought over, or set up by an engineer?

Have you been unable to connect at all since being in the new home? 

Thanks!