on 31-01-2023 20:11
I recently moved house and my hub seems to be connecting to my devices but with no Internet access. I have tried rebooting and unplugging the hub and made sure all devices are updated but nothing seems to work. Any advice?
on 02-02-2023 20:51
Welcome to the Community Forums! Thanks for your post.
Sorry to hear you're having trouble getting connected. Just a few things we'd like to ask so we can advise further and better understand the issue:
Are you an existing customer who's move home, or a new customer starting in your new home?
How were you set up? Did you have the equipment sent/brought over, or set up by an engineer?
Have you been unable to connect at all since being in the new home?