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Connect app

I have downloaded the connect app. I can see ten devices connected   However there is another device which is connected to the WiFi but it is not showing on the list. Any ideas why? And how I correct this please. I have deleted the app and re installed. Still not there. Thanks.  Audra 

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Re: Connect app

Thank you for your post Audra16 and welcome to our community.

 

Are you still having some trouble seeing the devices which are connected? It may only show a select amount, would you be able to check your Hub settings for the full list? You will find the information needed to log into this on the base of your Hub.

 

Thank you, Emily.

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Alessandro Volta
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Re: Connect app

Check the connected devices page in the hubs admin pages instead 


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Re: Connect app

Thanks again for your help. how do I do that please ?
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Re: Connect app

Thank you I keep having problems with the app, telling me it cannot find any devices now. So I have to keep restarting the hub. Its a nightmare Thanks for your help
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Re: Connect app

Hi Audra16,

 

All the information you need is on the bottom of your hub,

 

If you type this into your web browser.

 

Alex_Rm

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Re: Connect app

thank you
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