Virgin Media Community

[bjhfan]

I am also experiencing issues connecting my Motorola phone to my hub, though I had no issue with my Samsung tablet.

I have un-installed and re-installed with no luck and even tried within 3 feet of the hub and it still says it cannot find it even though the phone browses the internet!!

[Client62]

The connect app is very flaky.

It might be quicker to connect to the Hub's menus at http://192.168.0.1

[Martin_N]

Hi bjhfan,

Thank you for your post. I'm very sorry to hear about the issue with the connect app. 

Can you confirm if you are still having this issue? 

^Martin

[bjhfan]

Tried to access the application this morning and it now works. Maybe it just needed time.

[Adduxi]

As pointed out by @Client62 the app is very flakey.  AFAIK it needs to communicate with the VM "backend" database and this can cause a delay in the app working.

Nice to see it's working, but don't be surprised if it glitches again.   🙂

[Adri_G]

Hey bjhfan, thanks for this reply and for confirming it now works ok for you.

Our online accounts take a while to update any changes such as new equipment fitted etc, although not sure why it took this long in your case.

We'll be around if you need further help with this or anything else in the future, please just give us a shout here and we're eager to assist you.