Virgin Media Community

[hirotiger]

Hi I am  new customer, I have a hub 4 and an iPhone 12. The connect app cannot find hub. I’ve rebooted the hub multiple times, I’ve reinstalled the app twice. I have taken the private Wi-Fi address off on the iPhone settings.(and tried with it on too)
what else can I try to connect the app to the hub?

[Client62]

 Any form of VPN will cause the VM Connect app to fail, so iPhone private WiFi needs to be OFF.

Rebooting the Hub is not needed.  As a new customer you are waiting for the VM back-end systems to catch up and record your installation.

Try again every few days.

For the moment the Hub can be managed via its menus at : http://192.168.0.1

For reports on local faults use : 0800 561 0061 - it is an automated service.

[Chris_W1]

Hi hirotiger, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the connect app. 

Can you confirm if you have now managed to connect to the hub? 

Have you managed to log into the settings of the hub as suggested by Client62?

Kind regards, Chris. 

[hirotiger]

Yes managed to log into the hub settings through my internet browser. Still waiting on the connect app.