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Just33
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Connect app will not work.

69CB5DB0-79E8-4A65-BCA7-C3BC665A04F4.png

This is all I get when I try to open the Virgin Connect App. Please help?!  

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jbrennand
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Re: Connect app will not work.

What Hub do you have?

Why do you want to use the App? Most things are easily done without it.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Just33
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Re: Connect app will not work.

Hub 3.0, Virgin have asked me to use the app to check and try to sort out my download speed issues. 

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jbrennand
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Re: Connect app will not work.

Download speeds on wifi connection, ethernet connections or on both? What are they and what do you expect?

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Just33
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Re: Connect app will not work.

Download speeds on WiFi. Currently less than 50, just upgraded (2 days ago) to M350! Thank you for your responses. 

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jbrennand
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Re: Connect app will not work.

Try this to check it..
________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this. Asf you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Just33
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Re: Connect app will not work.

Thank you. Will do. 

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