Connect app can’t find hub 3

[Cmoorcroft]

 

[Daniel_Et]

Hi @Cmoorcroft 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to see the problem you're having 😔

We'd suggest following the advice provided in this thread here. 

If you're still experiencing the same problem thereafter, please pop back to us.

Regards,
Daniel

[Cmoorcroft]

Hi I have followed the steps to deleting the data and the app and it’s still not finding the hub 

[Client62 · Accepted solution]

There are couple things required to make the VM Connect app work with a Hub in Router mode:

1) Not using a VPN or VPN like tools on the mobile, use this https://whatismyipaddress.com/  check the ISP is shown as Virgin Media Limited.

2) If the ISP is VM, VM's back end systems have not yet updated to reflect the current Hub. For the time being manage the Hub via its menus at http://192.168.0.1/

[Travis_M]

Hi @Cmoorcroft 

Thanks for your response

Are you able to let us know if the above post from Client62 applies to you? Please do let us know and we can investigate further if needs be

Have a good weekend