Menu
Reply
Koolmacher
  • 28
  • 0
  • 1
Tuning in
267 Views
Message 1 of 8
Flag for a moderator

Connect app and wifi pods

I'm an Ooomph customer still waiting for my free wifi pods since March when I try to use the connect app it tells me my account isn't set up for home broadband and there is no option to scan for wifi blackspots however when I first tried this in March I was able to do this.

Has this feature been disabled and how do I order my Wifi Pods?

0 Kudos
Reply
lotharmat
  • 2.54K
  • 189
  • 462
Trouble shooter
264 Views
Message 2 of 8
Flag for a moderator

Re: Connect app and wifi pods

Did you order them back in March?

I know there has been supply issues!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
Koolmacher
  • 28
  • 0
  • 1
Tuning in
263 Views
Message 3 of 8
Flag for a moderator

Re: Connect app and wifi pods

Tried to via the app but was told out of stock, tried again over the phone a couple of weeks later but still out of stock seems strange the app no longer thinks I have home broadband and won't allow me to scan for wifi black spots.
0 Kudos
Reply
lotharmat
  • 2.54K
  • 189
  • 462
Trouble shooter
260 Views
Message 4 of 8
Flag for a moderator

Re: Connect app and wifi pods

Have you tried re-installing the app and reconnecting it to the hub?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
Koolmacher
  • 28
  • 0
  • 1
Tuning in
248 Views
Message 5 of 8
Flag for a moderator

Re: Connect app and wifi pods

Had to log out of the connect app and log back in before it recognised I had broadband I will try again through the app to get these wifi pods I understand they aren't the greatest but it will be an improvement on terrible wifi signal I currently have
0 Kudos
Reply
Koolmacher
  • 28
  • 0
  • 1
Tuning in
214 Views
Message 6 of 8
Flag for a moderator

Re: Connect app and wifi pods

Tried the app just going round in circles "they are not currently taking any orders due to the high demand and will email me when they are" got given the same line back in March so frustrating!

0 Kudos
Reply
Koolmacher
  • 28
  • 0
  • 1
Tuning in
96 Views
Message 7 of 8
Flag for a moderator

Re: Connect app and wifi pods

Managed to speak to a real person mainly for an install appointment for a mini TV box that was supposed to happen last Saturday but Virgin messed that up by not processing the booking on there system after they had confirmed the date and time with me. Anyway after rearranging that I asked about WiFi pods and explained Id been trying since early March and unexpectedly the agent managed to order me one which is coming tomorrow! 👍

 

0 Kudos
Reply
Hayley_S
  • 1.14K
  • 33
  • 85
Forum Team
Forum Team
91 Views
Message 8 of 8
Flag for a moderator

Re: Connect app and wifi pods

Hello @Koolmacher.

 

I am sorry for everything that has happened.

 

Thank you for the update with this 🙂 I am happy to see that you seemed to have a plan in place now.

 

I hope you have a lovely rest of the day.

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply