Connect ap not connecting to Hub 3

[BolliBobbin]

Hi. I am unable to connect my Virgin Connect ap to my Hub 3 router. I have tried a reset and deleted and reinstalled the ap. please advise. 

[Kain_W]

Hi there BolliBobbin,

Thanks for your post and welcome to the community.

Sorry to see that you're facing problems with the Connect App, can I ask has the App worked previously?

Also are you receiving any error codes?

Let usk know,