Virgin Media Community

[Cambliam]

HELP!!! Anyone managed to successfully connect a Google NEST Protect fire alarm to their VM hub 3? I have spent too many hours trying and had Google trying (and failing) to help. They have now said I can't do it as Virgin Media don't support IPv6 but I can't believe it - I think they wanted me gone. I have a dedicated 2.4GHz signal that I am connecting to, have tried everything I have read in a forum but my phones (tried two brands) will not find the damn thing on the network. I will be eternally grateful if anyone can help and will design, buy and send a Hero of the Day badge to anyone that can help

[chunkos]

You can use a Orbi Wireless Mesh for your WIFI & Routing vs using Hub 3 and all works fine. I have connected three Protect devices to my network and all work fine.

[carl_pearce]

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@chunkos wrote:
You can use a Orbi Wireless Mesh for your WIFI & Routing vs using Hub 3 and all works fine. I have connected three Protect devices to my network and all work fine.

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I assume you had to enable IPv6 on the Orbi since you have more than one device?

[tehwolf]

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@carl_pearce wrote:

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@chunkos wrote:
You can use a Orbi Wireless Mesh for your WIFI & Routing vs using Hub 3 and all works fine. I have connected three Protect devices to my network and all work fine.

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I assume you had to enable IPv6 on the Orbi since you have more than one device?

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Think you need it even with a single device.. app to protect device is also done over v6..

[Cambliam]

Thank you for suggestion. Hoping I don’t have to spend over £200 on something to make the fire alarm work. Still hoping there is a setting I have missed or something else. Thanks for taking time to respond though 

[DJ_Shadow1966]

Hello

The ipV6 is a red herring as currently there is no ipV6 on any virginmedia connections, that has nothing to do with the connection to the fire alarm.

Regards Mike

[tehwolf]

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@DJ_Shadow1966 wrote:

Hello

The ipV6 is a red herring as currently there is no ipV6 on any virginmedia connections, that has nothing to do with the connection to the fire alarm.

Regards Mike

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The device will work over a v4 network for sending notifications etc.. but for initial setup - either connecting a new protect device with an existing or connecting a single device to the nest app - the comms all happens over v6, with no support for 4. 

it doesn't require internet connectivity over v6, it does all of that over v4, but it needs a v6 (ULA is fine) address to get up and running.. 

doesn't matter that VM doesn't support v6 in their network, if the gateway device supports it, you can get them working fine. 

[Cambliam]

Any ideas in what’s going wrong then? The best app just won’t find the Nest Protect

[Cambliam]

Do you have a work around then? Do I need to use another router at someone else’s house (tricky in lockdown) or try and do via a hotspot? Luckily I have 2 phones although having tried that it didn’t work last time but maybe there are settings in the hotspot I need to change? 

[Cambliam]

Turns out the thing was faulty. Google sent a replacement and it linked up straight away over IPv4. Apologies for the red herring. If you’re having the same issue contact Google Store online chat and they’ll send an advanced replacement. Now it works I highly recommend them as well as the thermostat