Virgin Media Community

[CraigHealdpoint]

When I signed up to Virgin, I was told about the Broadband Speed Guarantee, and was told that I could monitor my connection speeds all around the house using the Connect App.

However, when I use the App, all it says is "Great" - your connection is fine, even though when I use third party Speed checkers it is down as 30 Mb/s (I am signed on to 100 Mb/s).

Either:

1.  How do I get the App to report the actual speeds? or

2.  Which third party sites do Virgin accept as evidence that I am not getting what I am paying for?

Thanks in advance for any help.

[tehwolf · Accepted solution]

---

@CraigHealdpoint wrote:

2.  Which third party sites do Virgin accept as evidence that I am not getting what I am paying for?

---

Dont know anything about the connect app.. but the only evidence VM will accept for an underperforming connection is a wired one - wifi speeds are not included in the speed guarantee..

[CraigHealdpoint]

Thanks tehwolf.

It looks like I'll have to connect my Laptop direct to the router - Does anyone know if there are any Speedchecker sites that they are more likely to accept?

[gary_dexter]

Speed guarantee applies to speeds delivered to the hub and wired speeds only. Not Wifi.

Virgin will monitor the speed to the hub if you contact them and invoke the speed guarantee clause.