Virgin Media Community

[Chris9223]

I cannot get the VM connect app to work.  I have tried restarting my hub, restarting my phone, deleting an reinstalling the app, but nothing helps.  The app used to work fine but in the last 3 weeks or so it fails to connect no matter what I do.

The broadband is working fine.

Any guidance would be greatly appreciated.

Thanks

[Client62 · Accepted solution]

The Connect App is super flaky and your not alone in having issues.

Is there any thing that can't be done by connecting to the Hub at :  http://192.168.0.1  and using the Hub's menus ?

[Chris9223]

Doing a factory restart on the hub from the http://192.168.0.1 resolved the issue, thanks for the suggestion.