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Connect App does not recognise HUb4

Joining in

Hi I had a new hub 4 connected yesterday now my connect app does not recognise the new hub 4 despite multiple reboots and phone re boots 


Trouble shooter

Rebooting the Hub does not help.

Delete all the data for the VM Connect app and reinstall it.

Forum Team
Forum Team

Hello CAZ621


Thanks for posting in regards to the Connect App issues since changing your Hub, we appreciate you taking the time to raise this via the forums and welcome to the community.


If the Connect App was set up and connected on your previous Hub, you will need to remove that information. You can do this by clearing the cache from that app, uninstalling it and turning off the phone. Once rebooted, download the Connect App from the store and run through the installation process again, it should then work for you with the new Hub.