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Confusion over upgrade of Modem

I hope this is the right place to post this.

I noticed an offer to upgrade my Modem which is old and has a dodgy connector. So I clicked to upgrade and it showed a £40+/month package? is this the package i already got or has my package just changed? because I had a discount (according to people I spoke at Virgin Media) and I hope I have not replaced it with a more costly package =(

 

Any help appreciated!

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Re: Confusion over upgrade of Modem

$40? are you in the UK.
This is not a US Virgin support site

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Re: Confusion over upgrade of Modem

Oh sorry I clicked the wrong key. I mean £40.

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Re: Confusion over upgrade of Modem

always confusing. it woulf be hard for the community to say. VM do upgrade old hardware from time to time. But if you asked for it it may cost you

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Re: Confusion over upgrade of Modem


@AntSmith76 wrote:

I hope this is the right place to post this.

I noticed an offer to upgrade my Modem which is old and has a dodgy connector. So I clicked to upgrade and it showed a £40+/month package? is this the package i already got or has my package just changed? because I had a discount (according to people I spoke at Virgin Media) and I hope I have not replaced it with a more costly package =(

 

Any help appreciated!


Only you know what package you’re on.

Check your online account. 


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Message 6 of 10
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Re: Confusion over upgrade of Modem

I don't mind paying for the change of modem but am worried I altered my existing package.

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Re: Confusion over upgrade of Modem

as for my package it says 

Unfortunately we don't have a digital copy of your current contract.
This may be because your contract dates back to before 2018 or you requested paper. You can read your Terms and Conditions here.
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Re: Confusion over upgrade of Modem

You’ll need to call up then 


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Re: Confusion over upgrade of Modem

I will try again tomorrow. I did try earlier but I just kept getting cut off while on hold waiting for someone to answer.

 

Thank you, all.

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Re: Confusion over upgrade of Modem

Hi AntSmith76, 

Thanks for your post and welcome to our community. 

Very sorry for the issues you've been having and for the delay in getting back in touch, we have been busier than usual. 

 

I've not been able to locate your account to see if you've since had help. Can you advise if you still need further assistance? 

Do let us know 🙂 

Emma_C - Forum Team
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