Virgin Media Community

[Chopper1885]

My WiFi pod won't connect to the hub 3. 

The virgin app said I needed to optimise my WiFi which I did and now the app is saying that my WiFi pod has conflicting settings but when I select my SSID it just returns an error and the wifi pod in the app is showing an Amber status.

How do I resolve this?

[newapollo]

Hi @Chopper1885 

Have you changed anything on your hub?

The pods only work under certain conditions.

Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only.

Do not split the SSID – If the SSID is split then the hub treats the two bands as two different standalone networks (the same as picking up your neighbours Wi-Fi when you search for a network). The Smart Wi-Fi cannot move a device between different networks.

Do not disable either bands – If both bands (2.4GHz and 5Ghz) are not switched on then the software cannot move the device for optimisation, which essentially disables the Smart Wi-Fi.

You should also ensure that Chanel Optimisation is enabled in your hub settings.

[Adduxi]

Best to do a 60 second pinhole reset and this will set the Hub back to factory settings. This is the settings for the Pods to work.

@newapollo is also correct as above btw. The pinhole is just a quick way to achieve the same thing .