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oldgit1
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Complaints address that they try to hide

If you don't get satisfaction on the forum you can always resort to these people who are not widely advertised

Customer Service Resources

Contact us

[MOD EDIT: Incorrect info removed]

Or better still go to Jeff Dodds nearer the top of the pile

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BenMcr
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Re: Complaints address that they try to hide

That address is out of date, as is the PDF unfortunately.

The current address and PDF are on the website here and not hidden

https://www.virginmedia.com/shop/contactus/make-a-complaint

**********************************
I work for Virgin Media - but all opinions posted here are my own
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oldgit1
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Re: Complaints address that they try to hide

Well Ben that was the prompest response I have ever had since goo old Lisa who was unlike the rest of you vey helpful.  One asks questions and get no helpful positive replies.

I am asking

[MOD EDIT: Staff member's contact details removed. Our contact details are here: https://virg.in/VMcontact and our complaint procedure is here: https://virg.in/comcop]

For advice as I think it reasonable payin £75 a month to have a both functional and reliable router

I trust Mr Potts won't need me to provide my full Name address, and two thirds of my password before he responds to the information I provided him and Jeff Dodds with

I suppose you responded quicker than Gareth L

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oldgit1
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Re: Complaints address that they try to hide

Just to prove that you can act promptly more than once.  Not impressed . Must get more Oxygen you lot are causing me to run it down quickly. And 2 years ago I spent 3 months hiking through the lower Alps. And then I got annoyed by the incessant cow bells rather than you lot of t ~~~ers

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