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Complaint regarding intermittent fault

I have intermittent loss of service, and lose connection to Alexa and the internet, maybe 4 of 5 times a day. Otherwise I get 200mg connection. I find it totally impossible to contact anyone, either by phone or text, so therefore am unable to resolve or make a complaint. This is abysmal service and cannot possibly be down solely to coronavirus. I need help, how do I get it. Should I cancel my DD

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Alessandro Volta
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Re: Complaint regarding intermittent fault

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Complaint regarding intermittent fault

I’ll try that but because it’s intermittent I’ll have test for a few hours

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Alessandro Volta
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Re: Complaint regarding intermittent fault

If it's just wireless dropping then there's not much can be done other then getting your own better wireless equipment.

Do the lights on the hub change when the drops occur?

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