I installed the wifi line on February 5 and from the first day I only encountered problems. I requested technical interventions every 10 days and every time I never had concrete answers to the failure, each technician gave us different explanations. Once the wire was changed, another day the problem was the router and they changed it, another day the problem was the wall cable, other times unnecessary interventions were not carried out. The last surgery he did told me that the problem is the cable in the central cabin. Today 1 June after 4 months I am tired of their explanations and for this reason can I request a refund for a service paid monthly and that I have not had? Can I request the immediate cancellation of the service without paying the penalty?
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