Since August 2020 (after having a Hub Upgrade) I experienced terrible Wifi. Days with no connection, horrific hours spent trying to get through to anyone at Virgin media on Phone.
For some of this time I wasn't at my home- isolating elsewhere with partner. But when I returned to home internet connection was unstable, spotty if I managed to connect at all. In January 2021 an engineer came. Fixed it up and said the whole system had been shot since August due to 'outside works' and 'Split signals' or something. Suggested I make a complaint toward compensation - credit on account.
Made a complaint via email. Got a reply 'You have no cause for complaint. If you disagree, call this number'.
Called number. On hold with horrific music for hours. Got through. 'You need to speak to someone else'. Put on hold. Got through to disconnections?
Explained my rage. Bloke said he understood and that I should fill in automatic compensation form.
I went to my virginmedia while on the line to him. Told him I couldn't find form.
He said he'd email me one within 24 hours.
Didn't receive form, needless to say but did receive 'Sorry you're leaving us...' etc??
So. How do I fill in and submit this mythical form? I cannot find it anywhere.