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Come on Virgin, try and help, please.

I'm sure you have all experienced it.  A massive Pandemic happens, Virgin offer you nothing during to help you, and then people are getting back to work, and no one ever answers in Virgin, and there you are, working for a television company streaming a live broadcast, your internet goes off for half an hour, then your boss is telling you that you might loose the job because your internet is unreliable!!  I mean, what are you doing?  I pay for a service that's not being provided.  I get, probably 90% of my monthly internet, yet I pay for a 100%.  And when you call them up?  How crazy is that?  I was put on hold last week, ordered a Domino's, it arrived, I consumed it, and I was still on hold!!!! Time for Branson to get off whatever island he's currency on, and get some decent service to his paying customers!!!  

I'll give you one thing, great humour!  "If you are experiencing technical issues, please visit www.Virginmedi...".

YOU'VE JUST POINTED OUT MY TECHNICAL PROBLEM!   HOW?????????????????????

Thanks for nothing

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Superfast
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Re: Come on Virgin, try and help, please.

Is there a question?

Would you like help or is this just a rant to a community forum?

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Re: Come on Virgin, try and help, please.

apologies, a bit of a rant, and a general question as to how many people receive this poor service?

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Superfast
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Re: Come on Virgin, try and help, please.

Unfortunately you hear about poor service more than good. Any company with millions of customers is going to let some slip through. Due to recent goings on it makes the matter much worse (Call Centres closed, people working from home, etc.).

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can see if there is anything in the router stats that point to a localised problem.

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Alessandro Volta
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Message 5 of 6
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Re: Come on Virgin, try and help, please.

Don’t post on a community support forum and not expect to see people asking for help.

What are the issues exactly?

Over a wired or wireless connection?

Also Mr. Branson has nothing to do with Liberty Global, who own Virgin Media. 


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Very Insightful Person
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Message 6 of 6
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Re: Come on Virgin, try and help, please.

if your job relies on the internet then you need to have a backup.
You can't blame vm for that.

"Virgin offer you nothing during to help you"
Other than free calls, Free data, Free channels. Removal of internet limits for people on capped packages.


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