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G_hendy
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Coaxial cable

Hi, my virgin box is plugged in via coax cable. Is there an option to swap for Ethernet? Just wanting to move the location of the box in my house as it’s in the way. 

thanks 

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apcyberax
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Re: Coaxial cable

The VM hub MUST be connected to coax. that's how the internet is delivered

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jbrennand
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Re: Coaxial cable

No the Hub and TV boxes must all be plugged into the wall socket on VM co-ax cable. Do Not be tempted to buy any 3d party cable. If you want VM to relocate it they will (when lockdown ends that is) for a £99 call out charge for cabling and rebalancing power levels.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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