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chiviv
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Coax cable replacement

How do I book an appointment to have internal cables shorten/relocated and old outside box (white)  replaced?

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japitts
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Re: Coax cable replacement

In normal times, you'd call VM and arrange a non-fault engineer visit at £99.

In the current climate, these visits are not being arranged - home engineering visits are being limited to single-room installs and fault-fixes only. Your request is neither, so at the moment this can't be done.

You can check for updates on this policy at https://www.virginmedia.com/help/coronavirus-update 

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Ayisha_B
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Re: Coax cable replacement

Hi @chiviv,

 

Welcome to our Community Forums and thank you for your post.

 

Unfortunately, we are currently unable to offer non-essential engineering visits. This is to protect our customers and our staff. We will be happy to take a look into this once things have eased.

 

Thank you

Ayisha_B
Forum Team



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