Coax cable extention

[paintersteve62]

Hello,

I tried contacting Virgin support last week with regards to getting a replacement Coax cable as my existing is to short. Could an engineer please contact me.

Regards

[goslow]

What length of cable do you require?

I think VM can send out pre-made leads up to 3m (based on past topics on here).

If you need a longer lead you would need a non-fault tech visit for £25 where the tech would custom make a lead for you and check signal levels are OK via the new cable.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Martin_N]

Hi paintersteve62,

Thank you for your post. I'm sorry for any issue you've had with getting the coax cable. 

I can certainly look to help with this. 

I will private message you now to confirm your details. 

^Martin

[Paul_DN]

Hi paintersteve62,

Thank you for joining me in a private chat, as discussed I have now arranged a technician to add a slightly longer cable and also arranged a 3rd pod, as discussed please try a pin reset, push a pin/ paper clip in the reset hole at the back of the Router and hold in for a timed 1 minute, once done allow 15 minutes to settle.

Regards

Paul.