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bosstoad
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Clover PDQ problems

Has anyone experienced problems with using Clover PDQ equipment with Virgin Broadband and found solutions please?

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sophist
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Message 2 of 17
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Re: Clover PDQ problems

what specific problems are you having? i'm not familiar with the product you mention, but assume it's a POS device that sends traffic over the internet?

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bosstoad
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Message 3 of 17
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Re: Clover PDQ problems

Yes it is. We get intermittent failure to communicate. I am told by Clover that it is a known problem and started after a Virgin change of some sort.  have asked Virgin for details but I have nothing more yet. Thanks for your interest.

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sophist
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Message 4 of 17
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Re: Clover PDQ problems

is it just a dodgy wireless connection (entirely possible) or is the device connected to teh network but then not sending / receiving data from the Clover servers?

To be honest, you're likely gonna get better support from Clover and/or their own community forums (if they have them?).  Not sure how many other Clover users you'll find around here that are able to help.

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Leighsteve
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Message 5 of 17
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Re: Clover PDQ problems

Hi, i have the same issues.

Were you able to resolve?.

 

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bosstoad
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Message 6 of 17
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Re: Clover PDQ problems

Afraid not, I referred it back to Firstdata who are the provider but I have heard no more. I believe that Clover need to talk to Virgin as a single user is unlikely to get a result.

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Leighsteve
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Message 7 of 17
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Re: Clover PDQ problems

Thanks for replying so quickly...Oo no really!..I have two sites useing clover and VM Business site one using 3xClover Minis and site two using 1xFlex.

Did you end up using the 4g sim to make connection? And if so did FD reimburse you the charge?

 

 

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bosstoad
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Message 8 of 17
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Re: Clover PDQ problems

Clover did not reimburse, I tried the 4g solution first but I needed the Clovers to interact with my tills so have used Wifi and directed the traffic away from the Virgin line to a backup line using my Draytek 2862ac router and this works just fine ( basically an Openreach line from another provider). Clovers are otherwise a good solution and the interaction with the Tills helps productivity.. Very frustrating that Corporate Clover are not sorting with Corporate Virgin..

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Leighsteve
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Message 9 of 17
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Re: Clover PDQ problems

Good choice of router, swiss army knife.

Thanks for replying, its at least good too know im not alone.

Out of intrest which sector you operate. Retail?

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bosstoad
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Message 10 of 17
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Re: Clover PDQ problems

I am with a Golf Club. You?

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