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Cisco VPN disconnect and reconnect

Hi

I have read a lot of posts here about this issue but there doesn't seem to be one solution. I called Virgin and they were unable to help. I have been using my Cisco VPN on work laptop for years without a problem. Since August it has been disconnecting and reconnecting. My colleagues use the same VPN on Virgin at home without a problem so it seems to be something to do with my local Virgin connection. Work IT have checked the laptop and say there are no issues. The work laptop is locked down so I can't get dart logs and work IT will not assist. I need someone technical to check my network and give me instructions on what to do please. I need one on one support to get this fixed please.

I am not a techie but I have set up a broadband quality monitor which I can't seem to paste here. It shows maximum latency at 40ms all the time even if I am not doing anything on line. When the VPN disconnect and reconnect happens it peaks to over 100 ms.

I don't see any difference in Upstream and downstream when VPN connected.

Thanks in advance

Nicole

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940026351512064 qam2
23260000051512064 qam3
32580000051512064 qam4
44620028351512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500002.938256 qam9
21387500001.737256 qam1
31467500001.737256 qam2
41547500001.937256 qam3
5162750000237256 qam4
61707500002.537256 qam5
71787500002.737256 qam6
81867500002.737256 qam7
91947500002.938256 qam8
102107500003.237256 qam10
112187500003.438256 qam11
122267500003.438256 qam12
132347500003.438256 qam13
142427500003.238256 qam14
152507500002.938256 qam15
162587500003.438256 qam16
172667500003.538256 qam17
182747500003.238256 qam18
192827500003.938256 qam19
202907500003.938256 qam20
212987500003.738256 qam21
223067500003.938256 qam22
233147500003.737256 qam23
243227500003.237256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6220
2Locked37.3110
3Locked37.680
4Locked37.650
5Locked37.310
6Locked37.660
7Locked37.6310
8Locked37.6410
9Locked38.9330
10Locked37.6270
11Locked38.6120
12Locked38.980
13Locked38.650
14Locked38.9140
15Locked38.680
16Locked38.960
17Locked38.640
18Locked38.600
19Locked38.660
20Locked38.670
21Locked38.950
22Locked38.640
23Locked37.650
24Locked37.670

 

 

 

 
 

 

 

 

 

 

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Re: Cisco VPN disconnect and reconnect

Your upstream power levels are at max.

You’ll need an engineer visit to rectify

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Re: Cisco VPN disconnect and reconnect

Hi

Thanks for your reply. Yes I saw they were over 5 and that this forum normally says that is high and means an engineer visit. But then I saw someone who said the engineer has visited and now under 5 but still has the problem as a network issue. Isn't the fact that latency jumps to over 100ms the issue?

What is the easiest way to book the engineer please, hopefully not a long phone call?

Thanks

Nicole

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Re: Cisco VPN disconnect and reconnect

Post the live share URL for the BQM 


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Re: Cisco VPN disconnect and reconnect

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5bfa07bc2a4e2ebc42ae31809d03353555...

Here is the link, thanks

I suppose the easiest is for me to go through Virgin service status to book an engineer?

Thanks

Nicole

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Re: Cisco VPN disconnect and reconnect

Hi

I posted the link but haven't heard from anyone since Wednesday.

Please advise.

Thanks

Nicole

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Re: Cisco VPN disconnect and reconnect


@NLG wrote:

Hi

I posted the link but haven't heard from anyone since Wednesday.

Please advise.

Thanks

Nicole


Forum staff response times are 5-7 days minimum 

Bumping your post puts it to the bottom of the list 


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