on 16-09-2022 17:34
Can anyone help
Below are the readings from my virgin meida hub
Down Stream
3.0 downstream channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID | Channel | Lock Status | RxMER (dB) | Pre RS Errors | Post RS Errors | |
5 | 171000000 | 3.4 | 37.4 | QAM256 | 5 | 5 | Locked | 37.35599 | 269 | 0 | |
1 | 139000000 | 3.4 | 37.4 | QAM256 | 1 | 1 | Locked | 37.35599 | 169 | 0 | |
2 | 147000000 | 3.3 | 37.4 | QAM256 | 2 | 2 | Locked | 37.35599 | 272 | 0 | |
3 | 155000000 | 3.4 | 37.6 | QAM256 | 3 | 3 | Locked | 37.63628 | 263 | 0 | |
4 | 163000000 | 3.4 | 37.4 | QAM256 | 4 | 4 | Locked | 37.35599 | 282 | 0 | |
6 | 179000000 | 3.7 | 37.4 | QAM256 | 6 | 6 | Locked | 37.35599 | 172 | 0 | |
7 | 187000000 | 3.9 | 37.4 | QAM256 | 7 | 7 | Locked | 37.35599 | 158 | 0 | |
8 | 195000000 | 4 | 37.4 | QAM256 | 8 | 8 | Locked | 37.35599 | 135 | 0 | |
9 | 203000000 | 3.9 | 37.4 | QAM256 | 9 | 9 | Locked | 37.35599 | 162 | 0 | |
10 | 211000000 | 3.6 | 37.6 | QAM256 | 10 | 10 | Locked | 37.63628 | 217 | 0 | |
11 | 219000000 | 3.5 | 37.4 | QAM256 | 11 | 11 | Locked | 37.35599 | 221 | 0 | |
12 | 227000000 | 3.3 | 37.4 | QAM256 | 12 | 12 | Locked | 37.35599 | 315 | 0 | |
13 | 235000000 | 3.1 | 37.6 | QAM256 | 13 | 13 | Locked | 37.63628 | 336 | 0 | |
14 | 243000000 | 3 | 37.4 | QAM256 | 14 | 14 | Locked | 37.35599 | 348 | 0 | |
15 | 251000000 | 3 | 37.4 | QAM256 | 15 | 15 | Locked | 37.35599 | 367 | 0 | |
16 | 259000000 | 3.8 | 37.4 | QAM256 | 16 | 16 | Locked | 37.35599 | 268 | 0 | |
17 | 267000000 | 4.4 | 37.6 | QAM256 | 17 | 17 | Locked | 37.63628 | 214 | 0 | |
18 | 275000000 | 5.1 | 37.6 | QAM256 | 18 | 18 | Locked | 37.63628 | 169 | 0 | |
19 | 283000000 | 5.1 | 37.4 | QAM256 | 19 | 19 | Locked | 37.35599 | 178 | 0 | |
20 | 291000000 | 4.9 | 37.6 | QAM256 | 20 | 20 | Locked | 37.63628 | 198 | 0 | |
21 | 299000000 | 5 | 37.6 | QAM256 | 21 | 21 | Locked | 37.63628 | 164 | 0 | |
22 | 307000000 | 5.8 | 38.6 | QAM256 | 22 | 22 | Locked | 38.60538 | 94 | 0 | |
23 | 315000000 | 6.4 | 38.6 | QAM256 | 23 | 23 | Locked | 38.60538 | 64 | 0 | |
24 | 323000000 | 6.8 | 39 | QAM256 | 24 | 24 | Locked | 38.98326 | 49 | 0 | |
25 | 331000000 | 6.6 | 38.6 | QAM256 | 25 | 25 | Locked | 38.60538 | 47 | 0 | |
26 | 339000000 | 6.5 | 38.6 | QAM256 | 26 | 26 | Locked | 38.60538 | 52 | 0 | |
27 | 347000000 | 6.5 | 39 | QAM256 | 27 | 27 | Locked | 38.98326 | 54 | 0 | |
28 | 355000000 | 6.3 | 38.6 | QAM256 | 28 | 28 | Locked | 38.60538 | 43 | 0 | |
29 | 363000000 | 6 | 38.6 | QAM256 | 29 | 29 | Locked | 38.60538 | 66 | 0 | |
30 | 371000000 | 5.9 | 38.6 | QAM256 | 30 | 30 | Locked | 38.60538 | 88 | 0 | |
31 | 379000000 | 5.5 | 38.6 | QAM256 | 31 | 31 | Locked | 38.60538 | 105 | 0 |
3.01 downstream channels
Channel | Channel Width (MHz) | FFT Type | Number of Active Subcarriers | Modulation (Active Profile) | First Active Subcarrier (Hz) | Channel ID | Lock Status | RxMER Data (dB) | PLC Power (dBmV) | Correcteds (Active Profile) | Uncorrectables (Active Profile) | |
159 | 96 | 4K | 1880 | QAM4096 | 759 | 159 | Locked | 42 | 8.6 | 2088018316 | 837 |
UPstream
3.0 Upstream channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID | Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts | |
1 | 36600000 | 35 | 5120 KSym/sec | 64QAM | 3 | 1 | US_TYPE_STDMA | 0 | 0 | 2 | 0 | |
2 | 23600000 | 35.5 | 5120 KSym/sec | 64QAM | 5 | 2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 | |
3 | 30100000 | 35 | 5120 KSym/sec | 64QAM | 4 | 3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 | |
4 | 43100000 | 35.5 | 5120 KSym/sec | 64QAM | 2 | 4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 | |
5 | 49600000 | 35.5 | 5120 KSym/sec | 64QAM | 1 | 5 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3.1 upstream channels
Channel | Channel Width (MHz) | Power (dBmV) | FFT Type | Modulation | Channel | Channel Type | Number of Active Subcarriers | First Active Subcarrier (Hz) | T3 Timeouts | T4 Timeouts | |
6 | 10 | 34 | 2K | QAM8 | 6 | OFDMA | 200 | 53.9 | 0 | 0 |
Nothing in the network logs
Max download at this is 787 Mbps and upload is always 50-52Mbps ( I was hoping to get a lot closer to 900-1000Mbps)
Latency is 17-19ms
What I am concerned about is internet drop outs which are regular enough and long enough to disconnect games and programs and VPN connections .
This is nothing to do with WiFI as devices exhibiting this are all hard wired cat 5.
Any help appreciated
on 17-09-2022 09:06
Hi thebigstc,
Thank you for reaching out to us in our community and welcome, sorry to see you are facing issues with your connection, I was able to locate you on our system with the details we have for you and cannot see any issues our end, it looks like you have a 3rd party router which means we can only check so much, please put our Router back in Router mode and remove yours so we can run further checks.
Regards
Paul.
on 19-09-2022 09:42
Will do and will let you know once I have done this
Interestingly since yesterdays checks that Internet hasn't dropped once