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Changing delivery address

shirlyboughton
Joining in

on ‎12-02-2023 15:40

Hello,

How do you change the delivery address for the starter pack? I would like to be sent to another address as I won't be fully moved in to the new address just yet.

Thanks

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎12-02-2023 16:56

Hi @shirlyboughton 

You could try calling the pre-installs team on 08000521734. They may be able to change it to your current address.

Failing that you will need to contact Yodel.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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shirlyboughton
Joining in
In response to newapollo

on ‎13-02-2023 16:11

Thank you. I called and they said that they cannot update the delivery address (even though the starter pack hasn’t been dispatched yet). 🤷‍♀️. I thought it was going to be a very quick and easy thing to update…..

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Kath_F
Forum Team
Forum Team
In response to shirlyboughton

on ‎15-02-2023 17:55

Hi shirlyboughton, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're needing to change the delivery address. Once it's entered onto the account, we're not able to update the address I'm afraid. 

You could look at cancelling things until you have moved in to the address but you would need to then set up a new account once ready. 

Apologies once again. 

Thanks, 

Kath_F ✨
Forum Team

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