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Nicola54
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Changing Hub2ac password

It’s been recommended that I change my hub password to increase security. It all goes well, I get to the point of entering my current password and then the new password (entered twice), but then I get a message that I haven’t entered the correct current password. I have only ever used the password on the bottom of the Hub and that’s the one I’m entering. Any ideas what I’m doing wrong? Thanks.

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jbrennand
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Re: Changing Hub2ac password

There are two passwords. One for accessing the Hub settings and one for connecting your wifi devices.

Have you tried them both ?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Nicola54
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Re: Changing Hub2ac password

Thanks John. Before I got to the the point of entering a new password I had to enter the ‘change settings’ password and the WPS PIN - both on the bottom of the hub. Then when asked to enter my current password I entered the WiFi password also on the bottom of the hub (this is the password you would enter to access/connect to my WiFi). Is there another password?

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Andrew-G
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Re: Changing Hub2ac password

No, it's not the wifi password.  There a second settings password showing on the base of the hub, and that's the password that you're being asked to input and to change.  On some hubs this was "changeme" but later hubs had numeric passwords.  

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Nicola54
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Re: Changing Hub2ac password

Many thanks Andrew, problem solved.

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Ayisha_B
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Re: Changing Hub2ac password

Hi @Nicola54,

 

Thanks for posting. I am glad you were able to get the help you required from our VIPs and the problem is solved 🙂

 

Feel free to reach out should you have any other issues. 

 

Take care.

Ayisha_B
Forum Team



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