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Alessandro Volta
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Message 11 of 13
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Re: Change my package being overcharged

Again, you need to call or text the number.

However there are a number of anomalies in your posts. 

  • You say you’re on a package you no longer need or use - so why are you looking for a price reduction rather than a cancellation?

 

  • You say this happened a couple from months ago - why leave it til now to raise the issue? Do you not check your Direct Debits? Or the monthly bill emails from VM where it clearly states on the email “Your bill for <month> is £XX.XX ?

 

  • You say had you known of the price increase you would have cancelled - it’s written in your initial contract the reduced rate you pay for XX months, after which it will revert to £XX.XX per month on a 30 day rolling contract until a new agreement is “agreed”

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Community elder
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Message 12 of 13
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Re: Change my package being overcharged

The reason you are getting no help here is simply that there is no help available here. It's the wrong place to ask. 

All you can do is use the (very overloaded) direct contact channels and argue for a price reduction. Which from what you have said already is unlikely to be available. 

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Forum Team (Retired)
Forum Team (Retired)
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Message 13 of 13
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Re: Change my package being overcharged

Hi

If I can join in this conversation to ask if you have downloaded the VM app, within this box of delights you can contact our people/check service status and a whole host of things right from your armchair.

Download it and give it a try, hopefully may ease you through this issue,


Here to help! I'm a technician helping out whilst working from home. i am also in the position of helping you save some of your hard earned money, just PM me to find out how,Find out more


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